Official announcement from the Massachusetts State 911 Department or local authorities

Massachusetts Statewide 911 System Outage Causes Major Disruption, Restored After Hour and a Half

Jun 18, 2024, 06:58 PM

Massachusetts experienced a statewide 911 system outage on Tuesday afternoon, causing significant disruption to emergency services. The outage, which lasted more than an hour and a half, affected the entire state, preventing residents from reaching police, fire, or medical services through the usual emergency number. During the outage, residents in Boston were advised to call 617-343-2880 for fire emergencies or use fire alarm boxes. Boston Mayor Michelle Wu highlighted the urgency of the situation, especially as the region faced a heat wave. The State 911 Department and other local authorities were actively investigating the cause of the disruption. The system was restored later in the afternoon, and officials have urged the public to resume using 911 for emergencies only. Further details on the cause of the outage are expected to be released as the investigation continues.