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Market
Increase in BNPL consumer complaints by mid-2025?
5
Resolution / Starting Odds
Yes • 50%
No • 50%
CFPB's consumer complaint database
Story
CFPB: BNPL Lenders Must Comply with Credit Card Consumer Protection Rules
May 22, 2024, 11:20 AM
The U.S. Consumer Financial Protection Bureau (CFPB) announced that Buy Now, Pay Later (BNPL) lenders must comply with certain U.S. credit card consumer protection rules. This includes providing consumers with legal protections similar to those offered by conventional credit cards, such as the right to dispute charges and demand refunds after returning a product. The CFPB's decision aims to ensure that BNPL firms adhere to consumer protection standards already in place for credit card providers.
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Significantly improved • 25%
Moderately improved • 25%
No change • 25%
Decreased satisfaction • 25%
Credit card companies adjust their offerings • 25%
Banks introduce competing products • 25%
No significant response • 25%
Increased partnerships with BNPL firms • 25%
Klarna • 33%
Affirm • 33%
PayPal • 34%
Affirm gains the most • 33%
Klarna gains the most • 33%
Afterpay gains the most • 33%
Increased positive perception • 33%
No significant change in perception • 33%
Increased negative perception • 34%
Mostly favor CFPB • 33%
Mostly against CFPB • 33%
Mixed outcomes • 34%