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Market
Impact on iPhone Customer Satisfaction Post-Settlement
3
Resolution / Starting Odds
Significantly improved • 25%
Somewhat improved • 25%
No change • 25%
Worsened • 25%
Customer satisfaction surveys from independent market research firms
Story
Apple Agrees to $35 Million Settlement with iPhone 7 Users, Up to $349 Each
May 17, 2024, 12:03 AM
Apple has agreed to a $35 million settlement with certain iPhone 7 and 7 Plus users who experienced audio issues with their device's microphone. Eligible users could receive up to $349 as part of the settlement. The deadline to register for the settlement is approaching.
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Improved satisfaction • 33%
No change in satisfaction • 33%
Decreased satisfaction • 33%
Increased satisfaction • 33%
No change in satisfaction • 34%
Decreased satisfaction • 33%
Improves • 33%
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Deteriorates • 33%
Very Satisfied • 25%
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Neutral • 25%
Dissatisfied • 25%
Increased Satisfaction • 33%
Unchanged Satisfaction • 33%
Decreased Satisfaction • 33%
Significantly Improved • 25%
Slightly Improved • 25%
Unchanged • 25%
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Significant Improvement • 33%
Moderate Improvement • 33%
No Improvement • 34%
Mostly positive • 33%
Neutral • 34%
Mostly negative • 33%
Increased satisfaction • 33%
Unchanged satisfaction • 33%
Decreased satisfaction • 33%
Increased Confidence • 25%
Decreased Confidence • 25%
Unchanged Confidence • 25%
Mixed Feelings • 25%
Very Satisfied • 25%
Satisfied • 25%
Neutral • 25%
Dissatisfied • 25%