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VisitHow will Bank of America's customer satisfaction rating change by end of 2024 due to the outage?
Improved • 25%
Unchanged • 25%
Slightly Decreased • 25%
Significantly Decreased • 25%
Surveys or reports from customer satisfaction agencies like J.D. Power
Bank of America Outage Leaves 17,000 Customers with Zero Balances, $BAC Affected
Oct 2, 2024, 06:31 PM
Bank of America is experiencing a widespread outage, leaving many customers unable to access their accounts online or through the mobile app. Numerous users report seeing their account balances showing $0, although their debts remain visible. The issue appears to be nationwide, with thousands of customers affected. Bank of America's customer support has acknowledged the problem, and reports indicate that the outage has been ongoing for at least an hour. The outage has also been confirmed by sources such as CNN and Down Detector, affecting over 17,000 customers. The bank's stock, $BAC, is also being closely watched.
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